Return Policy

Before you return anything

Tapco elevator buckets and bolts

(a) Standard buckets and mounting hardware: standard elevator buckets and mounting hardware that have not been used and are returned in resalable condition with original packaging may be returned within thirty (30) days from the date of shipment. If the returned item is exchanged for an item of equal or greater value, full credit of the purchase price of the return item is given against the price of the replacement item. At our absolute and sole discretion, items returned for a refund are subject to either a fifteen percent (15%) restocking fee or $25, whichever is greater. Shipping charges and other fees will not be refunded.

Standard elevator buckets and mounting hardware may not be returned after thirty (30) days from the date of shipment. Products purchased must be returned to Jealco and may not be returned directly to Tapco, Inc.

(b) Special order and modified elevator buckets and mounting hardware are nonreturnable (except as otherwise covered by the warranty against manufacturing defects). This includes:

• Any bucket cut down from a larger bucket to make a different size, such as the CC-HD Low-Profile (old style) sizes and the CC-HD 18×7 and 20×7. Their product descriptions say they are cut down.
• Any bucket with specially drilled or non-standard mounting holes.
• Any bucket with special or non-standard vent hole drilling.

Pi Tape precision measuring tapes

Returned tapes must also include the original calibration report.

(a) Standard tapes that have not been used and are returned in resalable condition with original packaging and original calibration report may be returned within thirty (30) days from the date of shipment. If the returned item is exchanged for an item of equal or greater value, full credit of the purchase price of the return item is given against the price of the replacement item. Items returned for a refund are subject to a fifteen percent (15%) restocking fee at our absolute and sole discretion. Shipping charges and other fees will not be refunded.

Standard tapes may not be returned after thirty (30) days from the date of shipment. Products purchased must be returned to Jealco and may not be returned directly to Pi Tape.

(b) Special order tapes are nonreturnable (except as otherwise covered by the warranty against manufacturing defects). Any product listings for special order tapes will be labeled “Special Order”.

Reuland / Trilex couplings

Returned units go through a quality control process at the factory to determine whether they can go back into stock. If the returned item passes quality control, a 35% restocking fee applies. If it does not pass, we will notify you and you can choose to retrieve it from the factory or abandon it.

Special order and custom items are not returnable.

All other products

This covers everything not listed above, including Ampco safety tools, Frantz bearings, skate wheels and ball transfers, Irrometer instruments and conveyor belting.

Items that have not been used and are returned in resalable condition with original packaging may be returned within thirty (30) days from the date of shipment. Items returned for a refund are subject to a fifteen percent (15%) restocking fee. Shipping charges and other fees will not be refunded.

Questions about a return: sales@jealco.com or +1 770-998-2124.